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Return Policy

Tea by UFS | FSD


Return Policy

FoodServiceDirect (“FSD”) asks you to be aware that while restaurant grade products are tough and durable, they sometimes lack the level of aesthetic finish customary in products developed for consumers. Also, as a commercial retailer, we are not able to offer as generous a return policy as more consumer-oriented suppliers. Please see Order Cancellation and Returns below.

Order Cancellation

Orders can be cancelled at no charge until 9 a.m. EST of the business day after which they were placed. (Weekend orders can be canceled by 9 a.m. EST, Monday.) If an order needs to be received by a certain date we ask that you please contact us prior to placing your order we will not be able to cancel an order 24 hours after an order has been processed.

If your order has been processed:

  • Non-food items may be cancelled subject to a 25% restocking fee.
  • Food items cannot be cancelled or refunded.
  • Special-order items cannot be cancelled, refunded, or returned.

Returns

Food items and special order items may not be returned or refunded for any reason.

Non-food items may be returned to within 30 days of the ship date. A 25% restocking fee will be charged. Products must be in unused, saleable condition. If product boxes or packaging are damaged during return shipping, you may be assessed a re-boxing fee.

A Return Merchandise Authorization (RMA) number must accompany all returned items. The number should be written on the shipping label of each package. (Products returned without an RMA# will be assessed a $20 fee.)

Products must be shipped to: FoodserviceDirect, 905 G Street, Hampton, VA 23661.

Product Descriptions & Images

Product descriptions and images are provided by the manufacturers of each product. FoodserviceDirect has access to these descriptions but no information in addition to what is provided on our site. In the event that you believe information displayed on our site is in error, please contact our customer service team at info@teabyufs.com.

Warranty

FoodserviceDirect sells branded products from leading food and supply manufacturers. We and our suppliers are totally committed to customer satisfaction. We stand by the quality of our merchandise. Products found to be defective will be replaced promptly.

Items are guaranteed to be delivered no less than 2 weeks before the manufacturer's “Use by” or “Best by” date.

Security

FoodserviceDirect (FSD) is dedicated to providing a secure and safe experience for our customers. TEABYUFS.COM is an SSL secured site Powered by Shopify. In spite of our strong site architecture, FSD has decided not to store or even process any credit card numbers. We have chosen Authorize.net, a wholly owned subsidiary of Visa, to process all of our credit card transactions. More merchants trust Authorize.Net than any other payment gateway to manage their payment transactions securely and reliably.

Better Business Bureau Rating

Finally, FoodServiceDirect has earned an A+ rating from the Better business Bureau.

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